(Last updated: 01/07/2026)
Shipping
1. Orders are generally delivered within 5–12 business days from the date of dispatch.
2. Delivery timelines are estimates and may vary depending on location, courier availability, public holidays, weather conditions and/or various unforeseen situations or circumstances beyond our control.
3. Orders with multiple products may ship separately with different delivery timelines.
4. It is advised not to accept packages that are tampered with significantly at the time of delivery.
5. Orders may be cancelled in case the delivery location is not serviceable by our logistic providers.
6. Please note that a shipped product cannot be cancelled. You can cancel your order any time before they are shipped from our side.
7. We cannot be held liable for any losses or inconvenience from order cancellations or return decisions.
8. For COD (Cash on Delivery) orders, a non-refundable amount of Rs. 99 is charged.
Returns and Refunds
Due to the perishable nature of food products, we have a strict no-return, no-replacement and no-refund policy under the following conditions (including but not limited to):
· Change of mind after purchase.
· Incorrect, incomplete delivery address and/or contact details provided.
· Refusal to accept delivery at the time of arrival.
· Products which are consumed, damaged, or tampered after delivery.
· Minor packaging issues without any product issue.
· Where incorrect or fraudulent claims are identified.
In case you feel there is a problem of quality, expiry, or wrong product, and want to request a return/exchange, you must share a package unboxing video and photos when contacting us on the email given on the website with all the details of your order and your concern. Alternatively, you may raise a request for the same from your ‘My Account’ page after login and we will get back to you.
(Customers are strongly advised to record an unboxing video at the time of delivery to help us resolve any claims more efficiently)
Please note, any such concern should be shared with us within 3 days (Three days) from the time the order has been delivered to your address. Kindly note, complaints received beyond this will not be processed.
Additionally, to be eligible for a return/refund, the product must be in its original sealed packaging, and with invoice. If a return/refund is accepted, we will review the product after we receive the same and notify you of the solution offered and decision will solely be at the discretion of the company.
In cases where refunds are approved, applicable shipping and/or COD charges incurred are non-refundable and will be deducted at actuals from the refund amount. We are not responsible for any unaccounted products lost in transit. Disputes if any will be settled under Mumbai jurisdiction.
If you have a query, issue, concern, or complaint, we can be contacted at connect@sarvaroop.com.
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